Returns and Refunds


We feel pretty confident that you'll not only love your Exclusive Gemstone Jewelry purchase, but that you'll wear it immediately, and model it in the mirror. But � just in case you don't absolutely LOVE your bracelet, you can send it back to us within 30 days from the shipping date, and we'll be happy to arrange an exchange or refund.

We must receive your returned item(s) within 45 days of the original shipping date.


Please read the information on the back of your original shipping document and enclose it with your purchase in the original packaging. Re-pack your product with the original shipping document, original packaging and � of course � the product you want returned or exchanged. If you don't have your original shipping document, please print and complete the return purchase form. If you are unable to print this form, please provide us with your name, address, phone number and order number on a separate piece of paper. We really need this information to process your return so don't forget to include it.

  • Each bracelet is custom made to your specifications and cannot be resold. Exclusive Gemstone Jewelry will issue a refund for the purchase price minus a 15% restocking fee of the puchase price of the bracelet.
  • Refunds will be in the original form of payment.
  • Your refund should arrive within three weeks (usually sooner), after the carrier issues your tracking number.
  • Refunds on purchases made with a credit card will only be credited to the same card.
  • If you return a partial order, we will refund you for the returned items only.
  • Refunds will be applied to any unpaid balances first.
  • If there is an error or defect in the bracelet, Exclusive Gemstone Jewelry will gladly repair or replace the bracelet.